Ordering & Payment

Table of content:

I. Ordering

Unfortunately, it is not possible to make subsequent changes to an order that has already been submitted online. For questions of any kind, simply contact our Customer Service Department via the Contact Form, Hotline number or our email address. We would be glad to provide you with further assistance.


1. Customer Account

Placing an order at the CYBEX Online Shop is possible as a guest without prior registration. However, we recommend creating a customer account to take advantage of several convenient and attractive benefits, for example:

- Tracking the shipping status of your order

- An overview of your previous orders

You can create a CYBEX customer account here at any time or after placing a guest order.


2. Order and Shipping Confirmation

After successfully submitting your order, you will automatically receive a confirmation of receipt via email. As soon as the ordered item leaves our Logistics Center, we will send you a shipping confirmation via email. This also serves as your official purchase confirmation.


3. Availability of Our Items

All products in your cart in the CYBEX Online Shop are available for order at the time that you add them. If any products are not available, this will be indicated on the affected product. Nevertheless, it may happen on rare occasions that a product you ordered is no longer available for shipping. In this event, we will promptly contact you via email.

II. Payment

We have designed the CYBEX Online Shop with a range of different payment options to make payment as safe and convenient as possible for you:

Purchase on Account

Payment by Credit Card

Payment by PayPal

Advance Payment

Protecting your data and privacy is our top priority, both generally speaking and particularly when making a payment. Therefore, all your personal data including payment information are SSL-encrypted using the latest technology. Naturally, we treat your data with strict confidentiality.


2. Payment by credit card

You can pay easily and conveniently with your Visa card or MasterCard. When processing credit card payments, we will only debit your credit card account once your goods have been dispatched. In the event of a return, we will credit the refund amount to your credit card account as quickly as possible after processing your return at our Logistics Center.


3. Payment via PayPal

Paying via PayPal is straightforward, quick, and safe. Anyone with a bank account or credit card can pay with PayPal provided that you are registered with them.

Select PayPal as the payment type and we will redirect you to the PayPal website after you click the Order button. There, you can log in with your personal PayPal login information and make the payment. You will then be redirected to the order confirmation page in the CYBEX Online Shop.